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Monday, June 3, 2013

The Ingredient For Successful Businesses

The ingredient for successful businesses: customers. Customers hold a business together as well as help it grow. The primary concern of a business owner, big /small or online/off, must be customers. Without customers, you have no business.

The manner in which you/your employees interact with customers determines success. Yes, your customer service.

Customer service involves assisting, providing problem resolution and support.

I had a problem, for example, of not receiving a mattress that should've been delivered along with the bed frame.

The delivery guys called the store. I was asked to get on the phone. The employee volunteered to bring it to me. I agreed.

The manager wanted to speak to me. He spoke, but didn't help.

The manager didn't need to get on the phone. The employee had assisted, solved the problem with the right amount of support. I would've been a customer for life until Mr. Manager jumped on the phone to say nothing. I was done with the store, and found the needed mattress at Ikea.

My Question: How many others had the manager treated unprofessionally?

Good customer service means addressing the problem quickly, and getting repeat business.

Clearly, a professional acting business knows the ingredient for a successful business.

It's important, for all businesses, to remember the ingredient for success.
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Marcella Glenn is a freelance writer who has written news reports, worked in an office, reviewed movies, published a newsletter and had her novel, "Grave Street House," published. She, too, is a Writing Consultant as well as a Personal Coach.

She has tried to go down some of life's other paths. A few paths were a mail-order business, the publishing of a pen-pal newsletter and selling plastic-ware. Only, she was back writing before realizing what she was doing.

She'd critique titles, paragraphs, news reports, that no one submitted to her. She'd stop herself, eventually. Marcella Glenn seemed to be enjoying the act of writing. This is how she knew writing was more than a hobby.

Let it be a lesson in your life too. Is writing calling your name? Or, acting? Teaching? Are you interested in engineering? Have the courage to go for your dreams. Simply, believe in yourself.

Meet Marcella Glenn on Twitter:

Grave Street House Interview
Authors Show Radio Announces Interview Lineup For Week Of February 16, 2009
Internet Radio features five new authors each week
February 16, 2009
Every week, The Authors Show, radio version features interviews with up and coming authors from around the world. This week The Authors Show radio features Marcella Glenn, author of  'Grave Street House'.

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